Frequently Asked Questions

You can reschedule or cancel your appointment by clicking the "manage" or "edit" link in your confirmation email. This will take you to the Ovatu booking platform.

If you’re within 24 hours of your appointment and unable to make changes online, please contact me directly on 07897 016 713 or george@hollandosteopathy.com.

If you need to reschedule or cancel with less than 24 hours’ notice, a late cancellation fee may apply, as it’s often not possible to fill the slot at short notice.

However, I understand that life happens — if there’s an emergency or unavoidable reason, just get in touch and we’ll do our best to be flexible.

We’re happy to cancel or reschedule your appointment at any time up to 24 hours in advance, with no fee.

However, cancellations made within 24 hours of your appointment — or missed appointments on the day — are liable for full payment, as we’re unlikely to fill the slot at short notice.

We appreciate your understanding, as this helps us run the clinic fairly and efficiently for everyone.

• Initial consultation & treatment: £60 and lasts up to 45 mins.

• Follow-up sessions: £55 and lasts up to 30 mins.

If you have any questions about what’s included or whether osteopathy is right for your issue, feel free to get in touch before booking.

Yes — osteopathy is often covered by private health insurance.

Online booking isn’t available for AXA or Vitality referrals.
If you're claiming through either of these providers, please contact me directly to book your appointment:
📧 george@hollandosteopathy.com
📱 07897 016 71

If you’d like to find out more or book an initial session, feel free to get in touch directly:

📧 ellahollandpsychotherapy@gmail.com
📱 07984 273061

Ella will be happy to answer any questions and guide you through the next steps.

Cancellations made with more than 48 hours' notice won’t be charged.
If you cancel within 48 hours or don’t attend, the full session fee will still apply.

• Initial session: £55

• Ongoing sessions: £55 per 50-minute session

Your first session includes a consultation, physical examination, diagnosis, and treatment.

We’ll discuss your medical history, symptoms, and lifestyle to understand what’s contributing to your issue. Then I’ll assess your posture, mobility, and perform some movement and strength tests.

Treatment may involve:

• Soft-tissue massage

• Medical acupuncture

• Joint mobilisation

• Spinal manipulation

• Muscle energy techniques (stretching)

You’ll also receive tailored advice on rehab or lifestyle changes.

The “crack” or “pop” happens when two joint surfaces resist separation until they reach a critical point. At that moment, they separate quickly, creating a small gas bubble in the joint fluid that pops — this is called cavitation.

It’s a safe and commonly used technique, and it doesn’t cause harm to the joint.

Osteopathic treatment shouldn’t be painful, though some techniques — especially massage on sensitive areas — can feel sore. It’s normal to experience mild discomfort for 24–48 hours afterwards, but this should ease quickly, often leaving you feeling better.

Treatment can always be adapted to suit your comfort level, so let your osteopath know if you have any concerns.

Treatment may include:

• Sports or deep tissue massage – to release tension and improve circulation

• Medical acupuncture – to reduce pain and promote healing

• Joint mobilisation/articulation – gentle movement to improve mobility

• Manipulation (HVLA thrust techniques) – quick, precise movements to restore joint function

Your treatment plan will be tailored to your specific needs and comfort.

My aim is to help to ease your discomfort and improve your body’s overall function. Generally there should be some positive change after the initial treatment. However, it may be necessary for multiple sessions before improvement is noticed. This is entirely dependent on the condition being treated, your age, work and lifestyle factors, and your general level of health. This will be discussed within your first appointment.

It depends on your condition, age, lifestyle, and general health. We’ll discuss this in your first appointment.

As a guide:

• Acute conditions: often improve within 3–4 sessions

• Chronic conditions: may take longer or need ongoing management

• Some people choose regular maintenance treatments to help prevent recurrence.

Yes. Any information disclosed to us is strictly private and confidential. We would always discuss with you first, if we feel the need to refer you to another healthcare professional. We would only make a referral with your consent.

All your personal data is held in accordance with GDPR.

All three treat musculoskeletal issues, but the approach differs:

• Osteopaths take a whole-body, holistic view — treating the root cause and using a mix of massage, stretching, mobilisation, and manipulation.

• Physiotherapists often work in rehabilitation after injury or illness, using exercise programmes and equipment like ultrasound or TENS machines.

• Chiropractors focus mainly on spinal alignment and its effect on nerves, often using X-rays and more frequent treatments.

The best choice is the practitioner and approach that works for you. For a more in depth explanation see my article here.